| Terms of Sale |
|---|
| Prices |
The prices at KaffeGrossisten are updated continuously. Prices includes Swedish VAT. Whilst we try to ensure that all the prices, as well as all other information at KaffeGrossisten are accurate, errors may occur. If we discover an error in the price of the products you have ordered we will inform you as soon as possible. You may only purchase from KaffeGrossisten if you are aged 18 years or over. |
| Freight terms |
Freight is free of charge in Sweden for orders worth more than 600 SEK. For orders worth less than 1000 SEK the freight charge is 99 SEK. We deliver orders to Norway, Denmark, Finland and all other EU countries. To read more about our freight terms - click here. |
| Deliveries |
After that you have completed the order you will receive an order confirmation by e-mail. Our deliveries in Sweden are done by PostNord, delivery to a corporate address is sent by Företagspaket (delivery directly to the company), delivery to a household adress is sent by Postpaket. We also deliver orders to Norway, Denmark, Finland all other EU countries, see freight terms above for more information. If your order is not picked-up according to the deadline set by the delivery agent you will be invoiced a fee of 350 SEK. Any complaint of the delivery must be forwarded to us within three days of the delivery to you. |
| VAT |
Our prices includes Swedish VAT, which is 12% for coffee, 6% for books and 25% for all other products. If you order for a delivery to Norway the charge will be excluding Swedish VAT. You will be charged domestic VAT when you receive your order in your country, in addition you will be charged a small fee to the freight company handling the Norwegian VAT. No custom charges applies to our products. If you make the order for a EU VAT registered company, with delivery to a EU country (outside of Sweden) we adjust the order amount to become excluding Swedish VAT. This requires that you register you VAT number when placing your order at KaffeGrossisten. |
| Guarantee |
KaffeGrossisten offers one year guarantee (Jura two years). We do not offer guarantee on spare parts, accessories and wear parts (e.g. brew group gaskets). If you have a guarantee issue, please fill in our service form and e-mail it to info@kaffegrossisten.se. After having read your description, we will inform you how to take care of the fault. |
| Damage during transportation |
If your product turns out to be damaged upon delivery we want you to inform us on the day of delivery via e-mail to info@kaffegrossisten.se, we kindly ask you to use the return form for damaged products during transportation. If there is obvious damage upon delivery, you should record this on the delivery document when receiving the products. |
| Cancellation |
We offer a 14 day returns period, allowing you to cancel your order for up to 14 days after the order have been delivered. You can cancel all or part of the order. You agree to take reasonable care of the products and to return all unwanted products to us. The products have to be unused, returned safely and undamaged in its original boxes. You will have to pay for the return freight. We kindly ask you to use the return form. which should be enclosed with the returned products. Upon the receipt of the returned products we will refund the amount. For clarity reasons - we do not accept a 14 day returns period for used products. Returns shall be sent to: KaffeGrossisten i Norden AB c/o Exacta Lundåsvägen 10 763 30 Hallstavik SWEDEN |
| Privacy |
Personal information, such as your contact details, that you provide to us during the order process will be kept and used by us only for the purpose to fulfill our deliviries to you, and to give you information about our products if you have given us your consent to this. We do not share your contact details with any other party for any other purpose than fulfilling your order. |
